Online troubleshooting
€100
- 1 hour
- Video call / screen share
For owners who are stuck on a specific machine, software or settings problem.
Includes
- Diagnostic walkthrough
- Settings review
- Written follow-up notes
- Recording on request
Official xTool Squad Service Station
xTool Advice, Setup & Training in Ireland.
Come and see the machines running at our Dunshaughlin studio, talk through which model suits the work you have in mind, get partner pricing before you order, and have your machine commissioned and your team trained afterwards.
We use these lasers in production every week, so the advice comes from real jobs rather than a spec sheet. We are an official xTool partner, not an xTool warranty, repair or helpdesk service.
Start here
What kind of help do you need?
Pick the closest option and we will carry it through to your enquiry so nothing has to be explained twice.
Based in Co. Meath
Founder-led studio in Dunshaughlin, Ireland.
Official xTool Squad Service Station
Practical buying, setup and workflow guidance.
Commissioning and training
Support for first-run confidence and repeatable output.
Multiple laser workflows
Guidance shaped by active studio use across machine types.
Training packages
Clear xTool training packages.
Pick the format that fits your stage. Prices are per session; all prices exclude VAT unless stated otherwise.
Private studio training
€395
- Half day
- In person at BVLS studio
Hands-on workflow training for one or two people on your machine or ours.
Includes
- Machine setup review
- Material testing workflow
- Artwork preparation
- Safety & maintenance basics
On-site commissioning
From €595
- Half to full day
- At your premises
Get a new xTool unboxed, positioned, ventilated and producing first verified marks.
Includes
- Physical setup guidance
- First-run calibration
- Material sample testing
- Operator handover notes
Materials testing retainer
From €150
- Per batch
- Studio-based testing
Send materials in advance of a big job and receive tested settings and sample photos.
Includes
- Sample mark on up to 5 materials
- Settings notes
- Photo proof
- Production recommendation
Training is machine-agnostic but most learners arrive on an xTool. For full details on what each session covers, see the laser engraving training page.
Before and after the purchase
How buying through BVLS works
A working studio sits behind the machine you choose — from the first conversation about what you want to produce, through commissioning, training and later materials testing.
- Tell us what you want to produce.
- Compare the machines suited to that work.
- Test your materials where appropriate.
- See the relevant machine in operation.
- Receive partner pricing through BVLS.
- Order and pay securely through xTool.
- Arrange commissioning and training.
- Return for materials testing and workflow support when needed.
Why local guidance matters
Practical advice grounded in real studio workflow.
- Practical guidance shaped by real use in a working Irish studio.
- Advice for choosing the right machine and avoiding poor setup decisions.
- Setup and workflow support to reduce wasted materials and failed tests.
- xTool Squad profile and community demo experience from day-to-day delivery.
BVLS is an official xTool Squad Service Station and xTool affiliate partner. We may earn commission on qualifying purchases at no additional cost to you.
xTool Squad reviews
What people say after a session with Shane.
Public 5-star reviews from Shane's xTool Squad product demo profile, shown through our existing testimonial system.
markscreations1960
“I gained so much during the demo. Shane was professional but casual which put me at ease. He made sure all my queries were answered & had no problem spending much more time with me than he had to.”
info
“We were researching engravers for a while watching numerous videos. I rang Shane on a Sunday morning, we booked a demo — honestly he made the sale, knowing that support for the product is vital.”
Terry Gervin
“Shane was a first class demonstrator and product guide, very knowledgeable and very willing to share his own experiences. A fantastic asset to any business!”
fafelcoc
“Shane did a tremendous job which I really enjoyed. He was very knowledgeable, communicative and experienced. I definitely want an F2 Ultra even more as a result.”
Ed
“Shane was a great host, demonstrated all the features of the xTool UV machine and how it could be used for our applications. Really helpful and knowledgeable. Thanks — we'll be back soon to purchase!”
Julie
“Shane gave me an amazing demo and was extremely knowledgeable and very friendly. He took the time to understand what I was trying to achieve and had many helpful suggestions. Highly recommended!”
Anne
“Shane was super helpful and went through a lot of features. I came away with a much better understanding and reassurance. Thanks Shane!”
Researching the machines first? Read the per-machine xTool reviews and buyer guides, or browse the full range on xTool's EU store. Not buying yet, just want to learn the workflow? See practical laser engraving training for beginners, makers and small businesses.
Frequently asked
- Do you sell xTool machines?
- We're an xTool partner studio. We don't hold stock or process payment for machines ourselves, but after a consultation or demo we can place the order with xTool on your behalf. xTool emails you directly with the order summary and payment request, so you still purchase from xTool directly while skipping the self-service cart and search process.
- Is this an xTool warranty or repair service?
- No. For warranty, returns or hardware repair you'll deal with xTool directly. We provide practical buying advice, on-site commissioning, operator training and materials testing from a working production studio.
- Do I need to own an xTool to book a session?
- No. Buying consultations are designed for people who haven't bought yet. Training and materials testing can run on our studio machines, so you don't need your own hardware to get started.
Trusted xTool guidance in Ireland.
Tell us what you want to make, your workspace constraints and your budget range. We will guide you to the right next step.
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Professional laser materials testing
Repeatable settings sheets for the materials you actually sell.
Read more about Professional laser materials testingJournal
Why pay for hands-on xTool training instead of watching tutorials?
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